Terms of service

These Terms of Service ("Terms") govern your use of dcolora’s products, services, website, and all related interactions, including furniture purchases, returns, and customer support within the United States. By accessing our website or purchasing our products, you agree to comply with and be bound by these Terms and all applicable U.S. laws and regulations.

1. Acceptance of Terms

By purchasing dcolora furniture, accessing our website, contacting customer support, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy. If you do not agree to these Terms, please refrain from using our website, products, or services.

2. Products and Services

dcolora provides furniture products and related services, including after-sales support such as returns, exchanges, and technical assistance, to customers located in the United States. We strive to ensure that all product descriptions, specifications, and images presented on our website are accurate and up to date. However, slight variations may occur due to manufacturing processes or display settings.

3. Orders and Payments

When placing an order with dcolora, you agree to provide accurate, current, and complete information, including your name, shipping address, and payment details. All payments must be completed through our approved payment methods. We reserve the right to cancel or refuse any order if the information provided is inaccurate, incomplete, or if we suspect fraudulent or unauthorized activity.

4. Returns and Exchanges

We offer a 30-day return policy for eligible furniture products. To qualify for a return or exchange, items must be unused, in their original packaging, and include all labels, parts, and accessories.

If the return is due to personal reasons (such as a change of mind), the customer will be responsible for the return shipping cost. If the return is due to a product defect, damage, or quality issue, dcolora will cover the return shipping cost.

To initiate a return, please contact our customer support with your order number and product SKU.

Returns should be sent to:
Mayson Logistic, Inc
8110 Power Ridge Rd, BLDG 500B
Sacramento, CA 95826, United States

Please note that items returned without prior authorization may not be accepted.

5. Customer Responsibilities

You agree to use our products and services only for lawful purposes. Customers are responsible for properly installing, using, and maintaining dcolora furniture products. Upon delivery, you should carefully inspect the package and product. Any damage, defects, or missing parts must be reported to our customer support team within 48 hours of delivery.

6. Limitation of Liability

To the maximum extent permitted by law, dcolora shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or services. Our total liability, where applicable, shall not exceed the purchase price of the product in question.

7. Changes to These Terms

dcolora reserves the right to update or modify these Terms at any time in order to comply with applicable laws or reflect changes to our services and policies. Updated versions will be posted on our website, and continued use of our website or services constitutes acceptance of the revised Terms.