Shipping Policy

This Shipping Policy applies to Dcolora kitchen sinks, bathroom sinks, toilets, and related home improvement products delivered within the United States.

1. Shipping Area

We currently ship to addresses within the United States. Delivery availability can vary by destination and product. Any applicable shipping charge is shown at checkout before payment.

2. Processing and Delivery Estimates

After an order is confirmed and payment is authorized, orders are generally processed within 1-2 business days. Estimated delivery is 5-7 business days after processing. Business days exclude weekends and U.S. public holidays. These times are estimates and can be affected by carrier delays, weather, address issues, high-volume periods, or other circumstances outside our reasonable control.

3. Tracking

When tracking is available, we send the tracking number to the email address or other contact information provided with the order. Tracking updates can take time to appear after the carrier receives the shipment.

4. Shipping Charges

Shipping charges, if any, are calculated based on the product, package size and weight, destination, and current promotion. The final shipping charge is displayed at checkout. Eligible orders may receive free shipping when a promotion is active.

5. Delivery Inspection and Problems

Please inspect the package and product promptly after delivery. If the package or product is damaged, the wrong item arrives, or parts are missing, retain the packaging, take photographs, and contact us within 48 hours. Do not install a visibly damaged or incorrect product before contacting us.

6. Address Changes and Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has been processed or shipped. Additional carrier charges caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

7. Shipping Support

For tracking, delays, damage, or delivery questions, contact us at +1 (719) 781-3975 or dcolora.us@hotmail.com.

Authorized return warehouse:
Mayson Logistic, Inc.
8110 Power Ridge Rd, BLDG 500B
Sacramento, CA 95826, United States

Please do not send a return to this address until our support team has approved the return and provided instructions.