Refund policy
This Return & Refund Policy applies to purchases made directly on Dcolora.com.
30-Day Return Window
You may request a return within 30 days after delivery. To be eligible, the product must be returned with all included parts and accessories and, when reasonably possible, in its original packaging. Proof of purchase is required.
Start a Return
Before shipping anything, contact Dcolora with your order number, product model, reason for return, and photos when the item is damaged or defective. We will review the request and provide return instructions. Items sent without prior authorization may be refused.
Email: dcolora@outlook.com
Phone: +1 (719) 781-3975
Return Shipping
- Personal reasons: For a change of mind, incorrect size selection, or another reason not caused by the product or fulfillment, the customer is responsible for return shipping.
- Product or fulfillment issue: For a confirmed manufacturing defect, shipping damage, missing item, or incorrect item, Dcolora will cover reasonable return shipping or provide an appropriate replacement solution.
Authorized Return Address
Mayson Logistic, Inc
8110 Power Ridge Rd, BLDG 500B
Sacramento, CA 95826
United States
Refunds
After the authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the credit.
Non-Returnable Situations
Products that are materially used, altered, improperly installed, missing essential components, or damaged after delivery for reasons unrelated to a product defect may be ineligible for return. This policy does not limit rights that cannot be waived under applicable law.