Dcolora

Refund Policy

This Return & Refund Policy applies to Dcolora kitchen sinks, bathroom sinks, toilets, and related home improvement products purchased for delivery within the United States.

1. Return Eligibility

We offer a 30-day return period beginning on the date of delivery. To be eligible for return, the product must be:

Unused, uninstalled, undamaged, and in the condition received.
Returned with the original packaging, labels, manuals, hardware, parts, and accessories.
Supported by valid proof of purchase, such as the order number, receipt, or invoice.

Please inspect measurements, finish, and compatibility before installation. Products that have been installed, modified, cut, drilled, or damaged after delivery might not qualify for return unless a defect is covered by applicable law.

2. Return Process

Contact us at +1 (719) 781-3975 or dcolora.us@hotmail.com and provide your order number, product SKU, reason for return, and photographs when the item is damaged, defective, or incorrect.
Our team will review the request and, if eligible, provide return authorization and shipping instructions.
After authorization, send the product to: Mayson Logistic, Inc., 8110 Power Ridge Rd, BLDG 500B, Sacramento, CA 95826, United States.

Returns sent without authorization might not be accepted or processed.

3. Return Shipping Costs

Change of mind, incorrect size selection, or other customer preference: the customer is responsible for return shipping costs.
Defective, damaged, or incorrect product: Dcolora will cover eligible return shipping costs and provide instructions or a prepaid label.

4. Refund Processing

After the return reaches our warehouse, inspection usually takes 3-5 business days. We will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we confirmed approval and you have not received the refund, please contact us. If the original payment was made through Klarna, the refund will be processed through the original Shopify order and reflected by Klarna according to its processing times and account terms.

5. Non-Returnable Items

Custom, personalized, or made-to-order products, except where defective or otherwise required by law.
Products that were installed, used, modified, or damaged after delivery.
Final-sale or clearance items clearly marked non-returnable before purchase, except where defective or otherwise required by law.
Gift cards.

6. Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or shipment. If the order has shipped, the return process and applicable return shipping terms will apply.